Terms of Service

These Terms of Service ("Terms") govern your access to and use of SSC Formula Builder (the "Service"), operated by Skin Science Australia Pty Ltd T/A The Skin Science Company (ABN 79 567 634 491) ("we", "us", or "our"), accessible at https://sscformula.com.

By creating an account or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Service.

These Terms are governed by the laws of Victoria, Australia. Nothing in these Terms limits any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).

SSC Formula Builder is a software-as-a-service (SaaS) platform that provides cosmetic formulation tools including a formula builder, cost calculator, batch sheet generator, and INCI label generator. The Service is intended for use by cosmetic formulators, skincare brand founders, and beauty professionals.

The Service provides formulation guidance based on general cosmetic chemistry principles. It does not constitute professional regulatory, therapeutic, or pharmaceutical advice. You are solely responsible for ensuring that any formulas you develop comply with applicable Australian and international cosmetic regulations, including the Industrial Chemicals Act 2019 (Cth) and NICNAS/AICIS requirements.

You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you are 18 or older and have the legal capacity to enter into a binding agreement.

Access to the Service requires you to create an account via our OAuth authentication provider. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at [email protected] if you suspect any unauthorised use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or are inactive for an extended period.

All sales are final. We do not offer refunds on subscription payments, except where required by the Australian Consumer Law.

Under the Australian Consumer Law, you may be entitled to a remedy if the Service has a major failure — that is, if it does not do what we said it would, is not fit for its described purpose, or has a problem that would have prevented you from purchasing it had you known about it. In such cases, please contact us at [email protected] and we will assess your request in accordance with our obligations under the ACL.

Change of mind, failure to use the Service, or dissatisfaction with features that were accurately described at the time of purchase do not constitute grounds for a refund.

You agree not to use the Service to:

• Violate any applicable law or regulation
• Infringe the intellectual property rights of any third party
• Attempt to gain unauthorised access to any part of the Service or its infrastructure
• Reverse-engineer, decompile, or disassemble any part of the Service
• Use automated tools (bots, scrapers) to extract data from the Service without our prior written consent
• Resell or sublicense access to the Service without our prior written consent
• Transmit any harmful, offensive, or unlawful content

To the maximum extent permitted by law, the Service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components.

Formulation guidance, ingredient compatibility information, and usage rate recommendations provided by the Service are based on general cosmetic chemistry principles and publicly available data. They are provided for informational purposes only and do not constitute professional advice. You are solely responsible for validating any formula before manufacturing or selling a cosmetic product.

Nothing in these Terms excludes, restricts, or modifies any guarantee, condition, warranty, right, or remedy that cannot be excluded under the Australian Consumer Law.

To the maximum extent permitted by the Australian Consumer Law and other applicable law, our total liability to you for any loss or damage arising from your use of the Service (whether in contract, tort, or otherwise) is limited to the total subscription fees you paid to us in the 12 months preceding the event giving rise to the claim.

We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or business interruption, even if we have been advised of the possibility of such damages.

The Service integrates with third-party services including Stripe (payments) and Manus (authentication). Your use of those services is governed by their respective terms and privacy policies. We are not responsible for the practices or content of any third-party service.

Ingredient pricing data displayed in the Service is sourced from The Skin Science Company's Shopify store and may not reflect real-time availability or pricing. Always verify current pricing at theskinsciencecompany.com.au before placing orders.

You may cancel your subscription and close your account at any time via the Service or by contacting us at [email protected]. Cancellation takes effect at the end of the current billing period; you retain access until that date.

We may suspend or terminate your account immediately if you breach these Terms, engage in fraudulent activity, or if we are required to do so by law. In the event of termination by us without cause, we will provide a pro-rata refund of any prepaid subscription fees.

We may update these Terms from time to time. When we make material changes, we will update the effective date and notify you by email at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must cancel your subscription before the effective date.

These Terms are governed by the laws of Victoria, Australia. Any dispute arising under these Terms will be subject to the exclusive jurisdiction of the courts of Victoria, Australia, except where the Australian Consumer Law provides otherwise.

Before commencing any legal proceedings, you agree to contact us at [email protected] to attempt to resolve the dispute informally. We will respond within 14 business days.

For any questions about these Terms, please contact: